Animal Welfare Statistics for February

Just got these written up.

In February our clinic treated 233 dogs, 89 cats and two rabbits. We microchipped six dogs and eight cats and also neutered eight dogs and five cats.

We rehomed two dogs, five cats, two rabbits and two guinea-pigs.

From the NCC's Newsletter

We probably get more grumbles about the RSPCA National Control Centre (NCC) than almost anything else, and sometimes people are quite unreasonable about what is possible for someone stuck at the end of a phone line and fielding a non-stop stream of calls from agitated members of the public. 

With this in mind, I thought I would include an excerpt from the latest NCC newsletter to try to give some background about what this enormously stressful job actually involves. I've edited it slightly to make it clearer to non-RSPCA readers because the original was produced for internal consumption. 

A Day In The Life Of...A Service and Support Line Controller

Job Role:

To take calls from the Inspectorate, Branches, Emergency Services and Vets. The inspectorate call for various reasons, such as checking PCO [Person Complained Of] details, markers and matches, allocations, directions and telephone numbers. Branches call in to report anonymous complaints that they receive either by telephone, letters or e-mails, they will also ask the NCC to arrange collection and transfer of animals from vets and other establishments. The NCC take calls from emergency services such as police, fire and rescue, coastguard and occasionally the ambulance service. They will call in for assistance with trapped animals and will also call in to register complaints when they have attended a property and have concerns about the welfare of animals being kept there.

The Vet Line is a dedicated line for vets to contact the NCC to request a contribution towards Initial Emergency Treatment of stray domestic animals when the owner is unknown and for treatment of some wildlife, predominantly wildlife above the size of a wild rabbit. The Vet Line has recently also started to deal with owned animals when the owner cannot afford to pay for the treatment. The controllers will liaise with the owner, vets, branches and other charities to try to assist.

This is a typical day: 

07:50 - Log onto system and check knowledge base for any updates.

08:00 - 09:30 - Take calls from various people including a vet who had been called out to a sheep. The member of public had spotted the sheep with a protruding eye in South Yorkshire, had picked the sheep up and put it in her car and had taken it home with her to Nottingham! The vets had to euthanize the sheep and NCC issued IET and also advised to contact the police and the local councils to try to trace the owner. NCC also advised them that DEFRA should be contacted due to the movement of the sheep.

09:30 - 09:45 - Break

09:45 – 10:15- Fit to Fly. This is a weekly meeting with other members of the team and their Team Leader. It is a chance for the TL to keep the team up to date with any changes that they need to be aware of and to also give feedback on performance and quality and gives them a chance to ask questions and raise any issues they may have and are usually quite upbeat and informative.

11:00 – 12:00 - Back to more calls. NCC was asked to do a call back for an owned animal. The owner had been given assistance from the local branch but could not afford the consultation fee so was asking for more assistance. NCC rang the owner back and discovered that it was not the consultation fee that she needed assistance with; she had an outstanding bill with the vet and wanted the RSPCA to clear her previous debt, this was declined.

12:00 – 12:30 - Lunch. 12:30 – 13:30 - More calls from Branch, Vets and the Inspectorate.

13:30 – 14:15 - Presentation to New starters. The presentation gives an overview and how their role as a call takers will link with the service and support team and explains what Initial Emergency Treatment is and when RSPCA would pay it.

14:15 – 14:25 - Break

14:25 – 15:30 - Final calls of the day included a call from the police about a dog locked in a car, a call from the fire service asking for assistance with a cat trapped in a car engine, a call from Branch asking for three cats to be transferred from a vet to the Branch and a call from an inspector regarding a case of someone illegally docking puppies tails.

If you need to contact the NCC

• Make sure you can explain as accurately as possible where the animals involved are located. In a residential area a street number and post code will do this, but it will be much more difficult if the problem involves animals in the countryside or beside a road. This is crucially important for neglect complaints because of the risk that an inspector will visit the wrong animals (for example if there are several fields all with similar animals in them).
• If a sick or injured animal needs help, please contain it if this is possible without putting yourself at risk. It may mean a wasted journey if the animal concerned cannot be found. If it is possible for you to transport the animal to a vet the NCC may request this in order that treatment can be started without delay.
• Stay calm, and explain the situation to the controller answering the phone. If you are too upset to give complete details they may not be able to assess the situation correctly. Please remember that the RSPCA has to deal with the law as it is, not as we might want it to be—for example we can intervene to stop grey squirrels being killed in a cruel way, but we cannot prevent someone arranging for them to be killed humanely.

Knitting Needles and Old Lace

(By littlenemo)

I have some permanent newsfeeds set to alert me to charity items that I ought to be aware of and there were three recent ones which caused me the proverbial sharp intake of breath:

• How on earth did no-one notice that things were a bit odd at the People's Opportunity to Work charity until two and a half million pounds had been siphoned off? 
• Health 'n Safety not exactly gone mad, but not improving anyone's well-being either. 
• I do think anyone putting together a charity's annual report should understand that whether or not the charity is a "going concern" is pretty important.

The charity shop piece is very unfortunate. Reading between the lines, I think what happened was that the parent charity (CRUK) became concerned that it could be liable if one of the volunteers was injured. Some health and safety breaches (for example fire safety) are strict liability offences, which means the charity could be fined very large amounts even if no-one was ever injured.

The most infuriating thing about it is that, very possibly, the volunteers were safer at the shop than if they were alone at home, simply because there would be people about if they had an accident or were taken ill.

All in all, it's a perfect example of why, on the one hand, volunteers do have to be reasonable about sticking to health and safety rules, and on the other, it doesn't really benefit anyone if those rules are complicated to a point where it's deemed impossible for any volunteer to cope without a paid manager always on the spot to enforce them.

There does seem to be some movement on this from the Health and Safety Executive, who are in the process of consulting on a new online tool for charity shop risk assessment. The new process looks  much simpler and no longer treats ordinary household cleaning agents as if they were dangerous industrial chemicals.

Please, if you volunteer for RSPCA Cambridge, do take notice of our health and safety instructions. Don't block fire exits and keep walkways free of hazards. And don't sell knitting needles to anyone under 25.

I don't want you to have to visit me in Holloway.

Actually I'm not very sure of the legal status of knitting needles and Google is almost silent on this. We're always told the needles must not be put out on the open shelves, but only sold from the secure cabinet. Ditto knives of any sort (which makes sense) and any other cutlery (presumably on the slippery slope principle that if it's teaspoons today it will be steak knives tomorrow.) 

Prioritising, tough choices, unhelpful attitudes

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RSPCA Solent branch runs the largest RSPCA animal shelter in the UK (bigger even than the largest shelters owned and run directly by the national society) and rehomes thousands of animals each year. Their published accounts show that in 2009 the trustees were reimbursed expenses to the princely total of £195 between all of them. These are people who are working their socks off and making a huge difference to animals in their local area. They also run a welfare clinic for animals owned by people on low incomes and like most of us they are wondering how to make ends meet.

Not one of the comments to the online article about the possible closure of their clinic shows even the slightest recognition that the branch is run by a group of volunteers who are giving their time to help animals. Almost all of them assume that the branch chairman and other committee members are paid. There seems to be no interest at all in giving useful help to fundraise to keep the clinic open.

Admittedly Solent do employ people to staff the shelter and clinic, but it really wouldn't be practical for all the day to day animal care to be done by volunteers who might not be available during the week.

Volunteers Meeting

The next volunteers meeting is this Thursday, March 17th. 7.30-9.30 pm at the Corner House Pub, Newmarket Road, Cambridge. All welcome.

Busy, busy

Jake, the little terrier, is doing well and should be fit to go out to a foster home tomorrow. He'll need cage rest with toilet breaks very strictly on a lead to stop him running or jumping and dislodging the metal plates that are holding his pelvis together. Back to the Vet School for X-Ray in a month. 

Luke, the tom cat with a broken jaw, is also well enough to go out and we'll probably move him down to the kennels as there's no reason to restrict him to a cage. He's also not yet neutered (because the vets were anxious about the legality of doing it before we've had him for at least 7 days) which means he's a bit of an anti-social guest for a foster home due to the strong tom-cat smell.

Just after half-past 8 this morning the emergency vet phoned to say they'd got another traffic accident needing to be transferred to our clinic, so our volunteer clinic manager cut her poor dog's morning walk and zoomed down to do the move before closing. This cat has chest injuries - basically the air-tight seal which normally makes your lungs expand when your ribs move has been breached so that there's a leak, making the cat breathless. The initial news on this one is that the School vets think it can be managed by medical treatment rather than needing any operation.

Can anyone tell us more about this print?

It was donated to our Burleigh St shop at the same time as the assorted owl pictures and ornaments. It's a limited edition print by Kenn Burrows who seems to have been a modestly famous artist in the 1960s.

First three weeks results for Newmarket

Lorna's just emailed me the latest results for the Market Street shop which are very encouraging.


w/e   19.02.11: £2,177.06

w/e 26.02.11: £1,438.42

w/e 05.03.11:  £1,606.60

Publicity for the initial opening boosted takings in the first week, so I'm not disappointed that the 2nd and 3rd weeks weren't quite as good, especially considering the cold weather which doesn't encourage browsing at the moment.

Thank you to everyone who's supported us by donating, shopping or volunteering: please keep it up and help us to go on helping local animals. Recently these have included Jake, a small Jack Russell-type terrier who was hit by a car and will need around £500 to pay for surgery to fix his broken pelvis, and several other cats and dogs signed over to our inspectors because their previous owners could not cope.

Sunday at the Burleigh St shop

Wren ornament

Long-tailed tits

"Compulsory Education"

We're regularly taking £100+ on Sundays now, which makes it well worth doing as it's more than we'd expect to raise by "stand-alone" events like jumble sales and all of it can go towards helping animals as this is the one day when it's possible to staff the shop with all volunteers.

Inspectorate group reports for 2010

Fox cub stuck in netting

I've just this morning received the inspectorate report for the Cambridgeshire branches group.

E2 ANNUAL REPORT 2010

CASES OF INTEREST

Three men from Peterborough were banned from keeping horses for 5 years after 5 horses they owned were found living on land deemed unsuitable, poor feed and no water made available. Two of the horses were emaciated. The RSPCA arranged care and treatment for the horses and are still looking to secure them good homes.

A man from Cambridge was banned from keeping all animals for 10 years for causing his dog suffering by failing to feed it properly. It was found in an emaciated state. He was also ordered to pay the society costs of £600 and ordered to complete 40 hours community service. Unfortunately due to the dogs condition and prognosis being poor the veterinary surgeon euthanased the dog on humane grounds.

RESCUE OF INTEREST

A collapsed pony was discovered on a bridle path in Peterborough. The pony was suffering from severe arthritis. The RSPCA cared for the pony and as no owner was ever found the pony was eventually rehomed.

Statistics for 2010

The "Collections" heading refers to situations other than cruelty cases where frontline staff were asked to attend sick or injured animals. These would normally be injured strays or wild animals which the person calling the RSPCA was not able to take direct to a vet. 

The majority of the cruelty complaints can be resolved by giving suitable advice on correct care. This is where the branch facilities are very important as it is often the case that very low income pet owners don't obtain veterinary help because they are afraid of the cost. Our inspectors can deal with many neglect complaints by telling the owner that they must take the animal to our clinic and checking later that our records show that this did happen and that the animal's condition was treated.

E2 statistics for 2010
Complaints dealt with	4549
Case files submitted	30
Convictions secured	12
Adult written cautions	10
No proceedings	8
Collections	5446

Claire and Ffiona on the Andie Harper show

Claire and Ffiona were interviewed on Radio Cambridgeshire's Andie Harper show today, talking about the cost of looking after pets. The link to listen again should work for the next seven days. 

It's a three hour program, so I'm afraid you have to listen to quite a lot of general current affairs before you get to the piece about veterinary treatment. Hopefully at least some of the listeners will have been motivated to think about making arrangements to ensure that they would be able to meet the cost of their pets' treatment.

It's that time of year again...

Even a few hours collecting can bring in enough to make a real difference to local animals.

If you live in our branch area and might be able to help, please email volunteering@rspca-cambridge.org.uk

Otherwise, click on the RSPCA Week banner for more information about helping your own local branch.

More animal-related donations for sale at our Burleigh St shop

Badger "piggy-bank"

Birds cup and saucer

Closer view

Please keep the donations coming: they are the life-blood of our shops.

Merlin

A wide-eyed Merlin checking in to have his external fixator removed

Merlin has now had his external fixator off and is looking good. He'll have to be kept indoors and not allowed to jump for another four weeks, but the x-rays show his broken leg is nicely healed. Once the four weeks is up he'll be ready for adoption.

An external fixator is effectively a splint that's actually attached to the bone through holes in the leg. It means that a limb that's broken in several places can be stabilised so that the ends hold together and new bone can grow to fill the gap between. Merlin's x-rays show this process is complete and healthy new bone has completely filled the break.

Animal Welfare Statistics for January

In January our clinic treated 232 dogs, 90 cats, 6 rabbits and 2 miscellaneous "small furries". We rehomed 2 dogs, 9 cats and 3 rabbits.

This illustrates how vital it is that we keep on raising enough money to fund the clinic, because this represents 330 animals who might either have been put to sleep or relinquished for rehoming if a low-cost option for getting veterinary treatment hadn't been available. 

Where owners are caring, but don't have enough money to pay the full cost of a vet, it's much better all round if they can be enabled to keep their pets. 

• It costs less than treating the animals and boarding them until they can be rehomed.
• It means animals don't have to lose the family they know and love.
• It prevents "recycling" whereby people relinquish an animal they can't afford to look after and then acquire another one.

Our clinic costs us around £50,000 p.a. to run, including payments for the provision of veterinary services, vaccines, heat, light, rates, repairs etc.

Monthly Volunteers Meeting - WEDNESDAY 23rd February

Please note that this month's volunteers' meeting is one day earlier than normal, because our venue, the Corner House Pub, had a previous booking for Thursday.

From March we'll return to our normal time/date of 3rd Thursday in each month, 7.30-9.30pm.

Animal people should be interested in Big Society (and vice versa)

This video of a talk given David Grant of the RSPCA Harmsworth Hospital last year explains why those of us who want to improve conditions for animals need to be interested in solving wider social problems. It also demonstrates why social activists and politicians who think animal welfare is simply taking away money that ought to be used for people are wrong.



When people see no reason why they should cooperate, we see things like RSPCA Manchester and Salford's despairing comments about shoplifter after shoplifter stealing from a charity that's already struggling to fund the demands from people who feel entitled to unlimited help.

"I see and hear so frequently so many people who are all too keen to pass off their responsibilities on to others; asking for help is very different and I have no problem with that. But the amount of times people are abusive and emotionally blackmailing on the phone is awful and this week it has really taken its toll. We simply cannot say yes to everything and I just wish people would have some understanding towards this fact and realise that they have to take responsibility for their actions."

None of these worries are new, nor are they party-political. The Office for National Statistics was collecting information about "Social Capital" (basically how well society functions at the level of interactions between individual people) in 2003. 

The ONS definition of Social Capital says:

Social capital describes the pattern and intensity of networks among people and the shared values which arise from those networks. Greater interaction between people generates a greater sense of community spirit.

Definitions of social capital vary, but the main aspects include citizenship, 'neighbourliness', social networks and civic participation. The definition used by ONS, taken from the Office for Economic Co-operation and Development (OECD), is "networks together with shared norms, values and understandings that facilitate co-operation within or among groups"

and

What are shared norms, values and understandings?

These relate to shared attitudes towards behaviour that are accepted by most individuals/groups as a 'good thing': examples are not parking in a disabled parking space at a supermarket and giving up your seat to someone who needs it more on the bus.

Without this desire to avoid other people's disapproval lots of simple things would stop working: for example running shops is only possible if most people don't steal because it would require huge numbers of personnel to force everyone to pay.

The problems we face with pet owners who can't / won't pay for their animals' treatment are escalating because more and more people believe this is someone else's responsibility; either ours or the vets.

One of the things that ONS investigated was the connection between social capital and volunteering. Using the 2000 Time Use Survey they demonstrated that volunteering increased connections between people (in simple terms, volunteering is a way to make friends). People who cooperate on shared projects  are more likely to have a sense of purpose and a pride in their joint achievements (in contrast to David Grant's status dog owners with their desperate lack of self-worth).

From my point of view, at the most basic level; someone with a few friends who may own cars is less likely to phone me because they have a large dog who cannot walk and absolutely no means of getting the dog to a vet.

Obviously joint activity on its own isn't enough: the gang members have that in an almost purely negative form; status, but not a status that's worth feeling pride in. I rather suspect that combining to protest against things isn't ultimately all that satisfying either, if that's all you ever do, because it's not constructive.

Politicians and social activists should be interested in animals in society because animal protection groups are almost entirely self-supporting (if only because there is a policy of not giving them lottery grants) and because they do foster networks between people. This isn't just about charities and pressure groups; it's been demonstrated that dogs act as "social catalysts" breaking the ice and encouraging walkers to make contact (possibly not if they happen to be status dogs). An Australian study showed that pet owners scored higher on a variety of "social capital" measures than non pet-owners (for example loaning tools to neighbours).

Owl eggstravaganza!

These are just a few of the delightful owl-themed objects which have been generously donated to our Burleigh Street shop.

There are also many other attractive pictures and ornaments of birds and other animals.

If you love owls, do come along and browse.

We'd also like to thank Debenhams for donating the glass display units which show off all the ornaments most effectively.

Slideshow from our rehoming gallery over the past few years

More pics from the Newmarket shop

Outside the shop just before the opening

Inside the shop looking outward

Mike Thompson welcoming the customers

Books for adults and children