Myxomatosis

Had a call to our helpline yesterday which left me feeling exasperated and upset in more or less equal measure. The person concerned clearly did love animals but also had some issues which meant she wasn't really capable of looking after them properly. She'd "rescued" three rabbits from someone else who'd been threatening to kill them by wringing their necks, but couldn't afford the cost of vaccination at her local vet and didn't have transport to get them to our clinic from the remote village where she lived.One rabbit had already had to be put to sleep because he had myxomatosis and now a second was showing the same symptoms but the vet wouldn't see her because the owner hadn't yet paid off the debt for treating the first one. 

In any case, because it was Saturday afternoon, the surgery she could reach on foot was closed and being covered from their other one in Cambridge which would have cost her £100 for an out of hours consultation and in any case wasn't accessible because she had no transport and no money for a taxi.

Our fantastic inspector offered to go out to the rabbit as she clearly needed to be put to sleep to end her suffering but the owner called back about twenty minutes later to say the bunny had died.

I've offered to cover the cost of getting the surviving rabbit vaccinated at the private vet, which is trying to close the stable door after the horse has bolted but will give him a chance if he's not already incubating the disease.

We can't offer to pay off her existing debt, both because we can't afford it and because it would risk opening the floodgates to everyone who hasn't budgeted for their pets becoming sick.

The problem of vet treatment costs isn't straightforward. The only way we could provide anything like an NHS for animals would be if virtually every animal lover in England and Wales joined us and helped raise funds to do it. We can't simply wash our hands of it and say it's the owner's responsibility and that's it because there are too many people with animal who really are not capable of making the hard decisions needed to ensure they only have the pets they can afford to care for properly. On top of that there are the good owners who lose their jobs, have accidents themselves or take on uninsurable animals with existing medical problems.

What a week!

We put out an appeal for help raising the final part of the £10,000 needed to safeguard the future of our animal clinic on Saturday. 

George the three-legged cat is looking for a  home

Thanks to the combined efforts of the Cambridge Evening News and Radio Cambridgeshire and the generosity of the public we've more than met our target, meaning we won't default on the agreed payment deadlines. Especial thanks to John Grieve and the staff of Cambridge Veterinary Group, who donated £3,000.

This doesn't mean our problems are over. We're now in a position to be certain we can pay the flat rate basic fee to keep the clinic open and that we will be able to carry on paying it in the next financial year.

We still have the awful dilemma of what we can do to help animals whose owners can't manage even the subsidised rates our clinic charges and animals who need emergency treatment outside normal hours but are not registered.

Fees for operations are paid direct to the University Vet School, who provide hospitalisation facilities for us. Charges are roughly a third of what the owner would have to pay at a private vet, but this may still represent an awful lot of money for someone who is on benefits of £70-odd pounds a week or already in debt.

Unless we can increase our fundraising really substantially, we dare not offer to provide extra help to cover the cost of operations because we can't justify putting the future of the clinic in doubt.

Our agreement with the Vet School means that registered animals can be seen outside normal working hours in an emergency, but animals who have never been to the clinic can't be seen and the only available treatment is at private vets. At the moment we will help in a real emergency that can't wait, but all we can do is to offer to cover the cost of a consultation — the owner must find the money to pay for first aid to stabilise the animal until they can go to the next clinic session. Again, we simply cannot do more than this, and we may have to say we can only cover part of the cost of a consult if fundraising dips again.

Many pet owners on low income seem terrifyingly unaware of how little help may be available if they can't afford to pay vet fees. Our clinic is the only one of its kind in the whole of Cambridgeshire, and the PDSA's arrangements with some private practices all require the owner to register before their pet becomes ill. Callers to our branch help line almost always say, "Can you tell me where to take him?" expecting that there will be free facilities in every town, and there just isn't. Getting this across to a frantic owner is incredibly stressful for the volunteers who run the helpline. Many vets will do their best to avoid putting down treatable animals, but at the end of the day they have to safeguard their businesses' viability or no-one's pets will get treatment.

I'm afraid no government is going to see pets' healthcare as something they are prepared to fund—if communities want their animal members to have treatment available they are going to have to organise and work to fundraise for it themselves.

This is why our shops are so vital, because the income they bring in is something we can increase by our own efforts. Please support them by using them when you shop for clothes; by donating saleable items and remembering to sign a gift aid form if you pay UK income tax.

We need more volunteers, to increase the rate at which we can process donated items and prepare them for sale, and to enable us to increase the shops' opening hours. If you might be able to help, please email info@rspca-cambridge.org.uk or drop in at one of the shops for a chat with the manager.

We're just...

£3,546.85 below the target amount we need to raise to assure the future of our animal clinic now.

Thank-you to everyone who's worked so hard to get us this far.

Just one final push!

You can donate online by clicking the donate button at the side of this blog, or using your mobile, by texting PETS00 £10 to 70070 to donate £10 to RSPCA Cambridge.


Sadly this won't mean we can stop and rest as we need to carry on fundraising as hard as we can to keep up with the daily calls for our services.


Please keep working on the ten point plan and support the hard work of our shop staff and volunteers in Newmarket and Cambridge.


With your help, WE CAN DO IT!


We've entered our clinic in the NatWest Communityforce grant bid. You can support us by going to http://communityforce.natwest.com/project/299 and voting for us. You need to register on the site to prevent multiple voting and you have three votes, so please also vote for two of the other RSPCA branches which are asking for help.

Veterinary treatment again

We have to get our fundraising up to a level where we can give more help to owners who honestly can't afford the cost of treatment. Unless we can get on top of this, our rehoming effort is almost pointless, while animals who do have homes are dying because there's no way we can provide enough help to save their lives.

Every day our phone line gets desperate, crying owners that we can't help because they are way outside our area or who need far more help with the cost than we can possibly give.

We can't insist these animals are signed over to us, because that would still leave us with huge treatment costs we can't afford to cover. Some of the owners who come asking for help could raise the money if they really tried, but most of them simply don't have it and have no way to borrow because their income's so low they're not good credit risks. The same people are least likely to be able to afford pet insurance, or to have organised pre-registration with the PDSA or with our own clinic.

We can do our best to educate people about the importance of finding out what they need to do to be prepared for emergencies, but there will always be those who don't realise until too late. Unfortunately, the people with least money are likely to be those who are least able to cope with the complications of registering for charity help before their animal is desperately ill and needs immediate help.

Our shops are the best way we have to raise our income. They're already generating funds that cover all their fixed costs, plus the profit which we can use for our welfare work. This means that every extra hour spent volunteering in one of the shops generates money that can all be used to help more animals, because there are no additional running costs (other than the odd cup of tea).

Help with veterinary treatment

After spending all morning on reception at our clinic, I was less than delighted to see someone from London had posted a complaint on the branch Facebook page about the level of service the RSPCA provides to pet owners who can't afford to pay out of hours fees at a private vet.

Unfortunately this is just one aspect of a vicious circle in which we can't raise enough funds to do everything members of the public think we should, which leads to bad publicity and in turn to less funds and more situations where we can't help.

We run the only low-cost animal clinic in the whole of Cambridgeshire, and if we go under something like 2% of the local population will have no source of affordable veterinary help at all. It's absolutely imperative that we persuade more people who care about animals that the RSPCA can't function unless they get involved and help keep our services running.

Part of the problem is that we are dealing with a lot of people who are having difficulty finding relatively small amounts of money. On the whole, someone facing a £2,000 veterinary bill will understand that it's not possible for the RSPCA to cover it. Someone whose animal needs £100 worth of treatment can't understand why an organisation with a £250,000 turnover can't pay for it all, and, indeed, if there was just one person in that situation there would be no problem.

What is completely impossible is finding that hundred pounds every day of the week in addition to carrying on the normal clinic service for registered patients.

It's not as straightforward as saying that people shouldn't have pets unless they are prepared to pay for them, because at the point where they need a vet it's not a choice of keeping the pet or having it rehomed, but keeping it or having it put to sleep. Plus, of course, if everyone who would struggle to pay a £100 vet bill asked us to rehome their pet immediately, we couldn't possibly do that either.

Explaining finances

Cambridge Evening News came over for a photo-session at the clinic today, with a view to doing a follow-up on the feature they did last month. I think they found my explanation of how our finances work confusing, if not positively evasive, and I'm wondering how it can be made more understandable.

Part of the problem seems to be an assumption that most charities have some kind of regular funding, either from grants or donations, which may dip (if the grant is cut, for example), in which case they then have a fixed sum they need to appeal for in order to fill the gap.

In our case, our regular income is generated by our shops. The good thing about this is that it's possible to increase it by working harder. The downside (and what's confusing) is that shops have running costs, so it's possible to have a very impressive turnover  (money taken) but relatively modest profit (money generated for use by the charity). 

So, for example with our new shop in Newmarket (I've rounded up the figures):

Monthly takings: £6,500

Monthly rent: £2,300

Monthly Wages: £1,000

Rates, heat etc: £300

That still means a net monthly profit over running costs of nearly £3,000 (although you need to bear in mind that we spent money fitting out the shop, so it's not an actual profit until we've fully covered those costs, which we should do in 10 months time). 

This is why the shop takings we need to achieve in order to fund our clinic and the rehoming and emergency veterinary treatment are such a lot larger than the costs of the programs themselves.

Once the shops' fixed running costs have been covered, everything else is a bonus, so if we can generate more sales, increase donations of items we can sell and so on, the percentage profit available to finance animal welfare will increase. More sales mean some extra overheads (for example electricity used to heat water for steam cleaning donations), but they're comparatively minor.

Plasma cell pododermatitis

Poor Taylor and his sore feet enjoyed minor celebrity status at the clinic today with all the students gathering round to see them.

He's got plasma cell pododermatitis, an unusual problem, which fortunately doesn't seem to be as painful as it looks and is relatively cheap to treat. The picture below gives some idea what it looks like (image freely available under GPL from the veterinary dermatitis site).

The pads of Taylor's hind feet are almost completely healed now, and the sore area of his left fore foot is better than it was, but his right forefoot still looks horrible, although some of the swelling has shrunk.
Update (11th January 2012)
Taylor's feet are looking pretty good; slightly puffy and with thinner, softer skin than a normal cat, but no bleeding or splitting. He's been off medication for several weeks with no deterioration so it looks as though his condition can be managed by keeping him in an environment where he's not running on anything hard or sharp and monitoring his feet for any inflammation that indicates he needs another course of steroids.

Horrendous morning at clinic

These pictures are a bit dark, but do at least give some impression of how swollen and sore this poor stray cat's pads had got. The pic immediately on the left is actually the underside of one of his front feet, and you can just see the claws round the outside.

I have a horror of really bad injuries to cats' feet ever since the time I trapped a feral tom who was literally walking on bone because abscesses had rotted away all the flesh of his pads.

To my enormous relief, the vets think this cat's problem is an immune-related dermatitis which is causing horribly painful swelling and bleeding, but isn't destroying the tissue in the way an infection would do.

He's got to go on steroids and antibiotics for a week and be confined in a hygienically-clean cat pen while (hopefully) the open, bleeding wounds heal up. Unfortunately all this will mean he can't be released where he came from as he'll almost certainly need to take steroids for the rest of his life, so he's yet another kitty looking for a permanent home.

The clinic was just non-stop busy, with two difficult questions about clients from long distances which illustrate the enormously worrying vet treatment situation. First was a gentleman who takes in rescue dogs and had been in the habit of using our clinic. Ironically he lives just next to Block Fen animal home in Wimblington, but we just can't allow him to keep registering extra animals. Second, and much more troubling was a couple from just outside our catchment area who'd been quoted £500 (which they didn't have up front) by a private vet to operate on their cat's broken jaw. We can't let them register because the University simply wouldn't accept it if we did, but I'm afraid they will be another group of people who'll go away and tell all their friends that "the RSPCA doesn't care about animals". 

I do care; we all care, but we do not have unlimited funds, and, like the PDSA, will be able to help fewer and fewer animals every time someone withdraws support because we can't help with everything.

Update
Three weeks on Taylor's feet look a lot better. The really bad one (shown in the photos) is still red and sore, but the swelling's gone down, and his other three feet look almost completely normal - would look normal if you didn't know what you were looking for.

Animal Welfare Statistics for April

During April our animal clinic treated 224 dogs, 78 cats, 3 rabbits and 5 miscellaneous "small furries". We neutered 16 dogs and 7 cats (cat spay/neuter numbers are low at the moment because Cats Protection is running a free neutering campaign by voucher, so it's generally more beneficial for cat owners to use these rather than use the clinic). We microchipped 13 dogs and 9 cats.