Saturday, June 11, 2011

Volunteer opportunity: Phone Rota

We need helpers with answering our emergency contact number on a rota basis.

This would involve having calls forwarded to your own telephone for an agreed period - e.g. every Wednesday between 9 am and 1 pm.

The most important reason for maintaining the rota is to make it possible for clinic clients to phone in for an emergency out of hours appointment if their pet has a problem that can't safely be left until the next normal clinic session. This is why we try to make sure that someone is available to pick up an incoming call within ten minutes.

Other calls are mainly from members of the public needing help with animal-related problems and many can be solved by putting them in contact with the main RSPCA control centre, dog warden service etc. 

The rest can usually be divided into ones asking for information about using the animal clinic (e.g. opening times, charges, what proof of benefit is required) and requests for help with out of hours veterinary emergencies where the owner is not able to pay for a private vet to treat their animal.

Full training will be given.

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