Wednesday, December 15, 2010

Follow the RSPCA Control Centre online today

From 9 am until 5 pm today the RSPCA's National Control Centre tasking system will be shadowed on Twitter, with every incident allocated to frontline staff being "tweeted" online. You can view the calls by following @RSPCA_Frontline on Twitter (or just click the link to see all the calls so far).

On average someone in England and Wales calls the RSPCA’s cruelty line on 0300 1234 999 every 30 seconds. The National Control Centre received more than 1.25 million phone calls last year and responds to around 1,000 incidents a day. (This is in addition to calls made to the individual branches).

Inspector Tony Woodley, communications and liaison officer for the RSPCA inspectorate, set up the RSPCA_Frontline Twitter feed as he wanted to publicise the work of the RSPCA’s 288 inspectors, 119 animal welfare officers and 74 animal collection officers. 

The idea of using Twitter to give readers a realistic impression of the sheer scale of workload coming in was first thought of by Greater Manchester Police.

I hope the exercise will go some way towards combatting the attitude that, if the RSPCA doesn't succeed in solving all calls to deal with animal related problems, the right thing to do is to hammer us by reducing donations until we can't deal with any of them.

Please also remember that, although the frontline staff deal with the immediate incidents, they depend on us, the branches, to provide subsequent continuing care. It's also essential that branch services are available for those callers who just need to be directed to a source of low-cost veterinary help.

If you would like to make a donation towards the continuing work of RSPCA Cambridge, please follow the link to our page on the JustGiving fundraising site.

No comments:

Post a Comment