Sunday, November 22, 2009

More and more requests for help

The number of requests we're getting for emergency help with veterinary treatment is increasing in a worrying fashion. I've had five calls this weekend, each of them meaning £100 just to get the animal seen by an emergency vet for pain relief. This time last year two or three calls would have been a bad weekend, and it doesn't seem to be slackening off.

A bigger proportion of them now seem to be people who are registered with a private practice and have never needed help in the past, but haven't budgeted for the increased cost of out of hours treatment now that nearly all vets use a dedicated ER cover vet rather than just expecting their staff to get up and deal with emergencies. I've no doubt that it makes out of hours treatment safer if the vet's not single-handed and dizzy with fatigue. However— it's making pet insurance more and more essential and also more essential that owners investigate the small print and make sure their insurer will pay the vet direct if they aren't going to be in a position to pay by credit card and claim the cost back.

From our point of view it's making the cost of veterinary help a more and more concerning part of our outgoings and it's ever more urgent that we increase the income from our shops.

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