Another vomiting puppy

Yet another owner with no money and a 10 month old rottweiler puppy, "rescued" from someone else, and never vaccinated. Puppy has had vomiting and diarrhoea for three days, and the diarrhoea now has lots of blood in it.

I've agreed that we'll cover the cost of an initial consultation, but it doesn't look good.

Holiday planning

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Evictions

I hope this morning's call from someone who is due to be evicted from her home and needs to find somewhere for her animals is not the first sign of an avalanche. We've already noticed that the rate of rehoming seems to be slowing as people think twice before taking on new commitments. If this is accompanied by significantly increased numbers of emergency requests to take in animals, then we are looking at real trouble.

We always need more volunteers willing to foster animals (mostly cats, but some dogs and smaller animals too). If you might be interested, please email rspcacambridge@aol.com. 

We will reimburse costs for pet food, litter etc. to fosterers. 

Rabbit Residence featured in Cambridge Evening News

Cambridge Evening News's video section has a piece on Rabbit Residence. Good write-up and very cute video of groups of bunnies hopping about in the snow.

If you might be interested in adopting a pair of rabbits from Caroline, please email her at rabbit_residence@hotmail.com

Progress report on new charity shop

Not an awful lot, I'm afraid. We are trying to purchase the remainder (5 years to run) of the lease of a shop on Burleigh street. This is turning out to be more complicated than we had thought, because this is an underlease (from Coral, the bookmakers), who in turn lease the shop from the Prudential Insurance, the freeholders. Because so many entities are involved, all of them need to agree before a final lease agreement can be signed—and we need to be satisfied that we aren't risking branch funds by making ourselves liable for unexpected costs.

Renting commercial property is rather different from renting a house or flat to live in because the landlord isn't normally the one who pays for any repairs—these are either done and paid for by the tenant directly or else the landlord does the repairs and charges the tenant. It's also different from buying a house leasehold, because a shop lease is basically just an agreement to pay rent for a certain number of years—the only "resale" value it has is the worth of any fittings put in by the previous tenant. So we have to take advice from a local surveyor about the value of the fittings and the probable cost of repairs during the term of the lease, and what we will need to spend at the end of the lease in order to return the unit to the condition it was in when Coral originally took it out. 

We also have to get confirmation from the ultimate landlord (the Pru) of the rent they will be charging. This is what we're waiting for at the moment, as we daren't take on the shop without knowing for certain what the rent is going to be over the next five years. 

We do know the current rent (we are not completely daft), but the sticking point is that this rent was due for review in February 2008. At that point shop rentable values were still fairly high in Cambridge, and it would be legitimate for the landlord to set the rent at an amount which would have been fair a year ago (i.e. more than the current value, and more than we could afford to pay in the current conditions). 

Another cat

Not very full details yet as Vet24 phoned immediately after the finders had brought the kitty to them. The cat is all (or almost all) white and about four or five years old. No collar or chip, and I don't think they'd definitely confirmed the sex, although they spoke about "him" which suggests they think this is a neutered male. He's apparently fairly bright, but has a probable pelvic fracture, so "the other Rosemary" is going to pick him up from them early tomorrow morning on her way in to do reception at the clinic.

Horses and ponies

A few RSPCA branches have facilities for caring for horses and other large domestic animals or have arrangements to board them in private livery stables, but in general the National Society takes responsibility for finding suitable accommodation for equines if they are taken in as a result of rescues or cruelty investigations. 

In the case of very large incidents, like the one at Amersham, other equine rescue organisations will usually chip in so that animals can be distributed among centres which have available space and suitable facilities. 

Rescues and cruelty investigations are always done by the Inspectorate in conjunction with vets and often with technical advice and help from experts such as the World Horse Welfare field officers. This means that it is important to contact the National Control Centre, rather than our branch, if you see horses which are neglected, injured or in danger, as this avoids delay.

The contact number for the Control Centre is 0300 1234 999. You may report incidents anonymously if necessary, but it is very important to give an accurate location for the animals, and preferably a contact phone number so that an inspector can call you back to get further details if needed. 

Be aware that if a case goes to prosecution it may be as long as a year before it comes before the courts—so the animals may be removed from a site, but you may not see any reports in the local media until very much later.

Held together with 'laccy bands and bits of string

Many of the people who come into contact with us for one reason or another get very frustrated because they feel we're not delivering the standard of service they expect. Conversely, many of the people we pay to provide some of those services aren't at all happy about the degree of pressure they're working under and the way the public often expect them field complaints about aspects of the RSPCA that aren't anything to do with them.

Clinic this morning was a case in point. One of our clients had bred some puppies from his bitch and one of them had diarrhoea. As the puppy was only three weeks old he was a bit reluctant to bring it to the surgery and he'd got it into his head that we ought to be able to diagnose and prescribe on the basis of a stool sample. He phoned in; argued with the volunteer receptionist about this and she took his number so that one of the vets could call him back. They were horrendously busy that morning and didn't get finished seeing patients until mid-day, at which point they still had several animals needing to be admitted to the hospital as in-patients and a string of other telephone call-backs to make.

By this time, Mr X. was pretty peeved that he'd not been called back yet, and decided to phone me on the out of hours number. All I could do was reiterate that the puppy really needed to be seen (otherwise there's no way to tell whether it's getting dehydrated) and that I would leave a message asking the vets if it was possible to call him a.s.a.p. Strictly speaking at this point I was asking them to bend the rules as the puppy a) could have been taken to the morning session and b) wasn't registered with the clinic (although its mum is) so isn't covered by our agreement with the Vet School to see registered patients outside normal hours in an emergency. Twenty minutes later he still hadn't got to the top of the urgent call-backs and phoned me ranting and raving that we didn't care about animals and why should he have to wait when his puppy was ill.

I am afraid that the answer is that you get what you pay for. Our annual turnover is around £200,000, which is a frighteningly large amount for a group of volunteers to raise. It relates to an annual demand for help for around 3,000-4,000 individual animals—less than £100 per animal. That means we have to do things on the cheap wherever possible. Our value to the University for student teaching means they charge us a lot less than a commercial rate for veterinary services, but it does mean consultations take longer (because the qualified vet needs to discuss the animals' conditions with the students). If we could pay the University enough for them to employ an extra vet at each session that would decrease waiting times, but that would mean raising at least another £40,000 every year. Similar considerations explain why our telephone availability is less than perfect (we're mostly volunteers taking calls in our spare time, not paid reception staff).

Experimental new pages for our rehoming

As an experiment, I've set up a second blog to display photos of the animals we have up for rehoming. I think this layout is easier to view than the current photo gallery, and Blogger's tagging system makes it easy to search for animals with particular characteristics, such as being used to living with cats.

Note that we don't always get photos of animals immediately they come in, because it depends on Janine travelling down to the kennels to take pictures, so if you don't see what you're looking for it's always worth emailing rehoming@rspca-cambridge.org.uk to ask.

Post-Christmas clearouts?

Our charity shops at 188 Mill Road, Cambridge and 156 High Street, Newmarket are back in action after the break and can make good use of any unwanted presents or other saleable items you may be clearing out. The old retro/vintage clothing shop at 184 Mill Road is now closed, but clothing and bric-à-brac donations are still very useful to us at 188.

We will be saving any really good items for our new shop in central Cambridge and selling lower-value items at our jumble sales at the Mill Road Baptist church. There is still a fairly good market for textile items for recycling, so even worn or damaged clothing, curtains etc. can help our fundraising efforts.

Plans for the new year include increased online sales of books. This will mean some re-organisation of the basement stockroom at 188 because the books we list on the internet must be shelved in order so that they can be located easily when purchase requests come in. This is very important because failure to fulfill orders which have been placed means a negative mark against us and might cause us to be delisted as a seller.

Hope this isn't an indication of things to come...

Aggravating message on Janine's answerphone wanting us to take in a nine year old labrador because the owners have now got a kitten and the dog is not getting on well with her. As it happens we're absolutely full up now and couldn't have taken the dog in any case, but it illustrates how the "Christmas Present Pet" problem has morphed over the years.

It's now incredibly rare to have requests to take in animals who were given as unexpected Christmas presents to families who didn't want them, and I think that educational message has got through. What we do see appears to be a kind of "holiday stress" effect whereby people want to give up animals because disruption of the normal routine makes keeping them more difficult; visiting grandchildren or children from a previous relationship are a common reason.

Hello 2009!

Hopefully not starting as it means to go on, with a 6.30 am call from the 24 hour vet to say they'd been phoned by one of the clients registered with our clinic, whose 16 year old dog was suddenly showing alarming symptoms of some kind of generalised allergic reaction.

The owners were evidently in such a panic that they'd forgotten how to make contact with us outside normal hours, by phoning the number given on their registration card. Instead they'd phoned the National Control Centre, who'd naturally said that our clinic is closed on Bank holidays. They'd then phoned the 24 hour vet and been horrified to find that the consultation charge alone for 6.30 on a holiday morning is £130.

Fortunately the receptionist at Vet24 was on the ball (one of the advantages of running on a shift system is that that staff are awake and in their right minds at peculiar times of day) and thought to contact me, so I was able to get them into our own out of hours cover via the University vet school, which is still reasonably expensive at that time of day, but nothing like £130.

I can't reiterate enough. If you are very strapped for cash it is more vital than ever that you make sure you understand how your own vet's out of hours cover works. If an animal is off-colour just before a holiday, don't hope for the best; get it checked out while the surgery is still running on normal charging rates. If you can't afford a private vet because you are on benefits, get your animal registered with the PDSA, Blue Cross or RSPCA before something happens.

And another rabbit!

She's medium sized and fawn coloured. Taken to Vet24 by someone who found her wandering just after Christmas.

More and more cats!

Pretty apricot tortie brought to Cambridge Veterinary Group on Cherry Hinton Road and a black and white tom cat at Arbury road vets. The tortie is fairly well except for a probable thyroid condition and the tom cat has a fractured pelvis which they think will just need cage rest. They're keeping both cats in for a few days to see how they go.

Update on Santa and Sox

Good progress report for Sox (the current blocked bladder kitty), who's doing well following his operation and has an excellent chance of being able to live a normal life from now on, except that he will always need to be kept on a diet of wet food with no dry kibble. Not so good for Santa (collar wound), as the injury has opened up again and will probably need to be closed with a skin graft.

Nice, peaceful Christmas day

Wonderful! No calls at all. After the Christmas Eve frenzy I was bracing myself for even more impossible to solve calls over Christmas day itself, but fortunately it seems that everyone managed to have their disasters beforehand.

The animal clinic will be open as normal on Tuesday, closed on New Year's Eve and New Year's Day, then back to normal opening times.

The Christmas Eve blues

Kicked off to a cracking start (excuse bad pun) with a kitten with probable broken bones in one foot (plant pot fell on his toe). As there's no RSPCA clinic session now until Saturday I agreed with the private vet that it wasn't fair on the kitten simply to give pain relief and wait until then, so we covered x-ray and support bandaging as well. If the x-rays suggest that the foot actually needs surgery the owner will go to our clinic on the Saturday.

Followed in short order by a vomiting dog (probably just an upset tum as she is fairly current with her vaccinations).

Next, and more worrying, an ownerless cat from Swavesey area with diarrhoea. She's not seriously ill, and the 24 hour vet was reluctant to have her occupying a cage over the whole of the break as the space will probably be needed for emergencies. The kennels where we board is completely full until some of the private boarders go home, and this is academic in any case as no-one is available for transport as Janine's car won't start. After some frantic phoning, I asked the vet to call the finder and ask if she would be prepared to have her back until after Christmas now the diarrhoea's been treated. To everyone's relief she was very understanding and drove in to pick up the cat. Annoyingly this one actually has been chipped, but it seems to have been done in America and none of the chip databases have any record of her owner's current address. Best guess is that she originally came from one of the bases and was either rehomed in Swavesey or got there by accident after hiding in a vehicle of some kind.

Santa, the cat with the collar wound is doing well, but needs to stay in for the moment as his wound is still draining. Yet another cat with a blocked bladder has been signed over to us as his owner couldn't cope and he's had his operation too and is also looking good.

And a kitten!

She's about nine weeks old, and black with white feet. Found in Isleham and taken to Swayne & Partners vets. She's not injured or ill, and if she'd been older we'd have suggested that she be returned to the place she was found, as it's most unlikely that a healthy adult cat in good body condition is lost or in trouble unless there are other factors (such as being found shut in a vehicle) which suggest a problem. That's not appropriate for such a small kitten, so we're boarding her at the vets over Christmas and will move her to our kennels in the new year if her owner doesn't turn up in the meantime. 

I'm wondering whether she belongs to someone staying at the marina for Christmas and managed to get out.

Happy Holidays - Summer ones, that is

If you plan to spend part of your Christmas break looking through catalogues of exotic places, please bear in mind that your pets' holiday arrangements need to be booked well in advance too. My spare room has two extra Christmas "guests" whose owners didn't realise that all local boarding kennels would be completely booked up a fortnight before the start of the break.

On the plus side, this has forced me to bite the bullet and relocate Nicholas to a pen in a busier part of the house and his neurotic reaction shows how necessary it was. After a day on hunger-strike, he's still complaining bitterly, but wolfing down his dinner and using his litter tray. He's still completely unaggressive, just very unhappy about enforced proximity to people. He must have been socialised at some point, because it's perfectly possible to pick him up (trembling like a leaf), and he makes eye contact when he cries asking to go back upstairs. After a bit of grumbling, "Why is that Cat making All That Noise," my own cats are ignoring him, which is a relief.

Spoke too soon!

Now, it's another stray at Swayne & Partners in Newmarket with a broken pelvis. He's a large, neutered black cat.