Just refused my first request for welfare assistance

I've just had the first request for help that I've had to turn down since the suspension of welfare assistance at private vets.

This was a dog who'd been in a fight the previous evening, and his injuries were at least not life-threatening, although it is definitely not good practice for bite wounds to be left two days before treatment. Maddeningly the owner had previously been to our clinic with a different dog, and if she'd only registered this dog he could have been seen today. To her credit she realised this and was very upset and cross with herself.